Could smart hot water heaters affect customer comfort?

No. Customers will always have full control – they can opt-out or override if they wish to.

OSO smart water heaters are designed to supercharge water to higher temperatures and store it hot for a long time, meaning customers will have access to more hot water to use over a longer period.

With customers’ permission, Saint John Energy can make adjustments to when the smart water heaters draw energy. But customers will not notice because they will always have hot water whenever they need it. 

Customer comfort will always come first.